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Norfolk Southern rolls out next-generation AccessNS online customer portal

E-commerce tool offers efficiency, timely information, ease of doing business

Norfolk, Va. - Mar 06, 2018


Norfolk Southern has released its next-generation AccessNS, an e-commerce tool that gives customers an efficient and convenient one-stop digital platform to conduct business with the railroad.

The revamped online portal features faster functionality and a modern, intuitive user interface that is easy to navigate, putting customers in the driver’s seat. By selecting digital “widgets,” customers can create personalized dashboards that give them quick access to information they consider most vital to their transportation logistics needs.

The overhaul is part of a broader company initiative to drive business growth and supply-chain value through enhanced service offerings, including technology that significantly improves the customer experience.

“We have redesigned AccessNS from the ground up, giving it a totally new look,” said Fred Ehlers, vice president information technology and chief information officer. “Next-generation AccessNS is all about meeting the unique shipping needs of each customer. We want to provide our customers with timely and reliable data they need to satisfy the demands of their customers and grow their business. Our goal is to be the transportation industry leader in providing data the way customers want it.”

With the overhaul, customers can use AccessNS to seamlessly:

  • Track shipments using interactive maps.
  • Obtain real-time data on rail car movements, including deliveries and pickups.
  • Request pricing, place shipping orders, and manage shipment exceptions.

Norfolk Southern’s AccessNS redesign is based on extensive customer engagement over the past 18 months. The company plans to use ongoing customer feedback to continuously improve the AccessNS digital experience. Within the next several months, Norfolk Southern plans additional updates to AccessNS and the release of an AccessNS mobile app for customers on the go.

“Our launch of the new AccessNS is about facilitating a low-touch, high-quality service experience on Norfolk Southern,” said Mike McClellan, vice president industrial products. “This is just the beginning of our next-generation digital journey. With input from all of our customers, we look forward to providing continuous enhancements to the AccessNS platform to meet the ever-evolving demands of the market.”

Learn more about Norfolk Southern’s new digital customer experience in this AccessNS video.

About Norfolk Southern
Norfolk Southern Corporation (NYSE: NSC) is one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern operates the most extensive intermodal network in the East and is a major transporter of coal, automotive, and industrial products.

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