We are currently experiencing crane-related challenges at our Memphis (Rossville) Intermodal facility. As a result, increased driver dwell for drivers ingating and/or outgating is to be expected.
We are diligently working to resume normal operations, and we will provide an update once additional information becomes available.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize AccessNS and ExpressNSTM for information concerning their shipments.