Please be advised that a derailment has been reported near Shenandoah, VA which is impacting train service between Memphis and the Northeast. We are actively working to divert trains when possible to minimize delays; however, customers should expect transit delays of 8-12 hours on shipments moving in the following lanes until service is restored:
- Rossville <> Bethlehem
- Rossville <> Croxton
- Rossville <> Morrisville
- Rossville <> Rutherford
No intermodal shipments were involved in the derailment. We will provide updates as information is made available.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize accessNS and ExpressNSTM for information concerning their shipments.