We have charted a groundbreaking strategy that balances the safe delivery of reliable and resilient service, continuous productivity improvement, and smart, sustainable growth.
A Better Way Forward
Our long-term vision for success means listening to our customers and competing on operational excellence as we balance safe, reliable, resilient service with continuous productivity improvement, and smart, sustainable growth.
We have a vision for long-term value creation by focusing on long-term interests and doing what’s right for our four key stakeholder groups.
ACHIEVING BALANCE TO ACHIEVE SUCCESS
Our long-term vision for success means listening to our customers and competing on operational excellence by achieving balance.
We are investing to make service an enduring competitive advantage that allows our customers to confidently build Norfolk Southern into their long-term supply plans.
An efficient railroad is a fast, fluid railroad that delivers reliable service for our customers, sustained value for our shareholders and predictable work schedules for our employees.
We have a franchise built for growth, with a powerful rail network that serves the fastest-growing segments of the U.S. economy and more than half of the U.S. population and manufacturing centers.
MOVING FORWARD, TOGETHER
We’re looking to the future and laying tracks that advance the entire industry. Our strategy for rail is built to move everyone forward – from the people who power it to the people it serves.