- Main Number
(855) 667-3655 - Emergencies
(800) 453-2530 - Crossing gates, signals & rough crossings
(800) 453-2530 - Environmental Spills
(800) 453-2530

OUR STRATEGY
We have charted a groundbreaking strategy that balances the safe delivery of reliable and resilient service, continuous productivity improvement, and smart, sustainable growth.
ACHIEVING BALANCE TO ACHIEVE SUCCESS
Our long-term vision for success means listening to our customers and competing on operational excellence by achieving balance.
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Service
We are investing to make service an enduring competitive advantage that allows our customers to confidently build Norfolk Southern into their long-term supply plans.
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Productivity
An efficient railroad is a fast, fluid railroad that delivers reliable service for our customers, sustained value for our shareholders and predictable work schedules for our employees.
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Growth
We have a franchise built for growth, with a powerful rail network that serves the fastest-growing segments of the U.S. economy and more than half of the U.S. population and manufacturing centers.
A BETTER WAY FORWARD
We’re looking to the future and laying tracks that advance the entire industry. Our strategy for rail is built to move everyone forward – from the people who power it to the people it serves.