Contact Us


General inquiries

Get help with an existing shipment.
Intermodal: 800-497-2919
Automotive: 888-649-9273
All other customers: 800-635-5768

Find information about shipping and rates.
Select your industry.
New to rail shipping or Norfolk Southern? Start here.

Expanding your business?
Contact our rail development experts.

Get technical assistance.
ExpressNS mobile app: 404-529-1527
AccessNS registration: 800-635-5768
Questions about loading? We can help.
Closed car or intermodal loading: 404-658-2515
Open top car loading: 404-658-2514

Report an emergency: 800-453-2530

Tell us about a safety concern.
Crossing gates, signals, or rough crossings: 800-453-2530
Environmental spills: 800-453-2530
Coal dust-related concerns: 800-621-0772
See a different safety concern? Report it here.

Connect with community resources.
Notify us about an event near rail.
Get quiet zone information.
Call the ethics & compliance hotline: 800-732-9279

Get earnings, dividend, and other stock information.

Manage your address, direct deposit details, and more by contacting the American Stock Transfer & Trust Company.
United States: 877-864-4750
International: 718-921-8124
United States (for deaf & hard of hearing): 866-703-9077
International (for deaf & hard of hearing): 718-921-8386

Interested in careers at Norfolk Southern?
See our hiring FAQ page.

Get quick access to Norfolk Southern resources.

IT helpdesk:
404-529-1527 or 800-525-2360
HR helpdesk: 800-267-3313
Payroll helpline: 800-624-4193
Ethics & compliance hotline: 800-732-9279
See all employee resources.

Interested in working drayage?
Contact our carrier relations team:

Need to do work on Norfolk Southern property?

If you require access to Norfolk Southern property or right-of-way to perform work, you must submit an application to secure railroad approval. Verbal authorization is not valid. 
Entry onto railroad property may require the presence of a flagman. Any inquiries regarding flagging should be sent to

View invoices and payment status.
Access our Supplier's Portal.