Norfolk Southern train at sun set vision and values


Running a railroad takes vision. Ours is to be the safest, most customer-focused, and successful transportation company in the world. To do that means we prioritize the well-being of each other, our customers, our partners, the communities we serve, and the planet we call home.

Everything Starts with Safety

Our mission is to provide safe and reliable service to our customers, keep the communities we serve safe, and protect the safety of our most valuable asset – our employees. We look out for each other. We’re empowered to raise our hands when we spot an issue. We seek out ways to identify problems earlier and solve them faster. All as we work towards becoming the gold standard of safety.

norfolk Southern employee safety presentation


Our values serve as the bedrock upon which our entire corporate culture is built, and Everything Starts with Safety comes first. Every one of our five values embodies our guiding principles, shaping the way we operate, make decisions, and interact with one another.

Serving Customers

Our Unwavering Commitment to Serving our Customers means being customer-centric and operations-driven, and striving to deliver resilient and reliable service. We create innovative solutions for and with our customers to help them grow, and we make it easy to ship with us.

building connections meeting with colleagues

Always Improving

We are Always Improving by being agile and questioning the status quo. We encourage innovation and hold ourselves accountable. We are always learning, investing in both personal and professional growth.

Man on train Norfolk Southern better way

Do the Right Thing

We Do the Right Thing, the Right Way by doing what we say we are going to do. We communicate openly and honestly, forging long-term relationships built on trust. We never compromise our integrity.

Norfolk Southern wheel tighten get it done value

Better Together

Being Better Together means we collaborate and empower each other. We tackle challenges head on, together. We create an inclusive environment, seeking out diverse perspectives, where everyone’s experiences and perspectives are valued.

Norfolk southern transportation leaders shaking hand

Creating an Environment Where Everyone Can Thrive

An inclusive workplace where everyone’s experience and perspective is valued makes for a stronger company with a brighter, more innovative future. We are dedicated to advancing diversity, equity & inclusion because our people and communities are at the heart of what we do — and because a diverse, inclusive workplace culture is critical to our success.

 Norfolk Southern lobby employees diversity equity and inclusion

Consider a Career at NS

We are the frontline workers moving our trains and the US economy, the innovators who keep tracks safe through the power of AI and beyond, the leaders who dare to ask, "what if?" and the minds that keep it all running smoothly.  Join us and do big things — for our country, the planet, and your career.

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