- Main Number
(855) 667-3655 - Emergencies
(800) 453-2530 - Crossing gates, signals & rough crossings
(800) 453-2530 - Environmental Spills
(800) 453-2530

VISION + VALUES
Running a railroad takes vision. Ours is to be the safest, most customer-focused, and successful transportation company in the world. To do that means we prioritize the well-being of each other, our customers, our partners, the communities we serve, and the planet we call home.
OUR VALUES
Norfolk Southern’s SPIRIT values are the foundation for our entire culture, and we lead with Safety. Each value guides us, shaping how we operate, make decisions, and interact with one another.