Service Restored - Adrian, NY

Train service has been restored following yesterday’s reported washouts in Adrian, NY. Shipment availability delays should be expected over the next 24 hours on shipments moving to and from the Albany, Ayer, and Taylor Intermodal facilities due to residual congestion. Customers are encouraged to watch for grounding notices prior to dispatching drivers.

Now it’s easier to do business with Norfolk Southern Intermodal Customer Service. Create support cases online using AccessNS Case Management. Creating a case is simple:

1. Click the “Create New Case” button with in AccessNS
2. Enter the details of your question or issue
3. Submit your case

While we work to resolve your case, you can monitor your case status directly from the dashboard.  You can also share case information with your colleagues or third-party partners by adding them as an Interested Party.