8-26-24: Update on Potential Canadian Work Stoppage

All embargoes associated with the potential Canadian work stoppage have been cancelled, and affected traffic has begun to move again. 

For questions about merchandise shipments, contact Customer Logistics at customerlogistics@nscorp.com. For questions about intermodal shipments, contact Intermodal Customer Logistics at ics@nscorp.com.

Now it’s easier to do business with Norfolk Southern Customer Logistics. Create support cases online using AccessNS Case Management. Creating a case is simple:

1. Click the “Create New Case” button with in AccessNS
2. Enter the details of your question or issue
3. Submit your case

While we work to resolve your case, you can monitor your case status directly from the dashboard.  You can also share case information with your colleagues or third-party partners by adding them as an Interested Party.