Enhancing Your Support Experience with AccessNS Online Case Management

Beginning October 1, 2026, all direct Intermodal shippers will transition to AccessNS Online Case Management (OCM) and will no longer have the ability to create support cases for the Intermodal Customer Logistics team via email. The transition will provide a more streamlined and enhanced customer experience by leveraging a unified platform for case creation, management, and monitoring. OCM also provides improved visibility into cases statuses and updates and greatly aids in improving information accuracy. Drayage partners, Beneficial Cargo Owners (BCOs), and 3PL’s will transition to OCM on November 2, 2026.

We strongly encourage all customers to begin using OCM prior to the transition dates to begin leveraging the benefits of the application and to build familiarity with the case creation process.

How to create a case in AccessNS OCM

1. Log in to accessns.nscorp.com
2. Select Manage > Create New Case
3. Enter the necessary details and attach any supporting documentation

While we work to resolve your case, the case’s status can be monitored directly from the dashboard. Case information can also be shared with colleagues or third-party partners by adding them as an Interested Party. 

Thank you for your continued partnership.