Operational Changes: Louisville, KY

To better serve our customers and improve the on-terminal experience for our drayage partners, we are making a targeted operational adjustment in the Louisville market. These changes are designed to increase capacity for international traffic, reduce congestion, and improve terminal fluidity—resulting in faster turn times, lower driver dwell, and a safer, more efficient operation.

What’s changing

Effective Monday, January 26, the Buechel Intermodal Facility will reopen to support international shipments in the Louisville market.

How operations will work

• International shipments originating at The Port of Virginia terminals will ground at Buechel
• International shipments originating at west coast origin points will ground at Appliance Park
• All outbound shipments, regardless of destination, will only be accepted at Appliance Park. No ingates will be permitted at Buechel.

Why this matters to you

• The added capacity improves fluidity and service reliability in the Louisville network
• Separating volume flows reduces congestion
• Faster turn times and lower driver dwell
• A smoother, more predictable terminal experience

Terminal information

Appliance Park

• 4913 Heller Street, Louisville,  KY 40218
• Monday–Friday: 0600-1800
• Saturday: 0600–1400
• Live lift only
• FIRMS Code H879

Buechel

• 4705 Jennings Lane, Louisville, KY 40218
• Monday–Friday: 0600-1800
• Saturday: 0600–1400
• Live lift only
• FIRMS Code J060

Appointments required

• Appointments must be scheduled through the Blume Appointment System
• This helps balance volume, improve safety, and keep trucks moving efficiently

Our partnership with drivers

Our drayage partners play a critical role in keeping the operation safe, efficient, and on schedule. Adhering to appointment times and on-terminal safety practices enables faster turns for everyone and helps us deliver the best possible service.

Domestic shipments will not be impacted by the operational changes. All Domestic shipments will continue to only be supported at Appliance Park.

Use ExpressNS+™ to streamline your visit:

• Verify billing
• Submit pre-gate info
• Get parking & pickup locations
• Receive electronic interchange receipts
• Report bad orders

Learn more: Visit https://www.norfolksouthern.com/en/ship-by-rail/industry/intermodal/expressns