Service Alert: TROPICAL STORM CHANTAL - Update

Norfolk Southern crews continue recovery efforts following Tropical Storm Chantal, which impacted parts of the network beginning July 6. Repairs are progressing safely and efficiently.

NS Network Impact:

• Main Line (Greensboro, NC – Raleigh, NC): Service has been restored as of this morning.
• CF Branch Line (Out of Greensboro, NC): Repairs are ongoing, with restoration expected by 17:00 today.

Customer Impact: Customers with shipments moving through the affected areas may still experience delays as operations normalize. Note that Charlotte & Greensboro intermodal facilities remain fully operational.

• For merchandise shipments, please contact: customerlogistics@nscorp.com
• For intermodal shipments, please contact: ics@nscorp.com

Safety First: The safety of our employees, customers, and communities remains our top priority. Engineering teams are actively patrolling affected districts, inspecting for hazards such as downed trees and unstable embankments. Flash flood warnings remain in effect in some areas, and all operations are proceeding with caution. We appreciate your patience and understanding as we work to restore service safely and efficiently.

Intermodal terminal information can be found by visiting www.norfolksouthern.com/intermodal and selecting Terminal & Schedules or by clicking here.