SERVICE IMPACT: DERAILMENT AT EAST PALESTINE

Norfolk Southern is continuing to work with local, state, and federal leaders and the community affected by the derailment in East Palestine, OH on February 3. Additionally, Norfolk Southern would like to update our customers on the status of railroad operations.

Both mainlines were restored to service on February 7 – after our Engineering team and contractors worked to quickly clear the site and laydown new infrastructure. Norfolk Southern continues to make progress in two key areas: addressing the backlog of traffic; and getting power and crews back in cycle. As we continue to do so, customers will see a positive reflection of these efforts in the status of their shipments.

Customers that have additional questions may reach out to your respective Customer Logistics or Marketing representative, or you may contact the Norfolk Southern team by e-mailing customerservice@nscorp.com. For Intermodal Customer Service, please email ics@nscorp.com or call 800-497-2919.

Customers may also create support cases online using AccessNS Case Management. Creating a case is simple:

• Click the “Create New Case” button with in AccessNS
• Enter the details of your question or issue
• Submit your case

For help managing AccessNS, please contact the ExpressNS Helpdesk by calling 757-823-5252.

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