Service Impact: in East Palestine - 2nd Update

Service has been restored to mainline 2 following the derailment in East Palestine, OH - initially announced in the service alert issued on February 4.

While this allows for a route through the site, customers should expect availability delays of at least 24 hours on shipments moving in the lanes below due to residual congestion and continued efforts to restore service to mainline 1:

• Chicago <> Northeast
• PONYNJ <> Cleveland/Detroit/Ohio Valley
• KC/STL <> Northeast

Now it’s easier to do business with Norfolk Southern Intermodal Customer Service. Create support cases online using AccessNS Case Management.

Creating a case is simple:

• Click the “Create New Case” button with in AccessNS
• Enter the details of your question or issue
• Submit your case

While we work to resolve your case, you can monitor your case status directly from the dashboard.  You can also share case information with your colleagues or third-party partners by adding them as an Interested Party.