Winter Storm Gerri

Winter Storm Gerri is forecasted to produce severe conditions including heavy snow, strong winds, and flooding rains across the Midwest and Northeast segments of our network beginning this evening and continuing through early Saturday morning.

The most substantial impacts in the Midwest will likely be the combination of snow and wind which could lead to limited visibility, while the Northeast may experience a combination of snow and heavy rain – with flooding being a possibility.  

Our terminals will continue to operate under normal hours and Norfolk Southern will monitor the storm closely and take precautions to protect employees, track, and shipments as needed.

Customers are strongly advised to review local forecasts and Department of Transportation information for updates regarding local road conditions in the impacted areas.

Now it’s easier to do business with Norfolk Southern Intermodal Customer Service. Create support cases online using AccessNS Case Management. Creating a case is simple:

1. Click the “Create New Case” button with in AccessNS
2. Enter the details of your question or issue
3. Submit your case

While we work to resolve your case, you can monitor your case status directly from the dashboard.  You can also share case information with your colleagues or third-party partners by adding them as an Interested Party.