Reframing rail: NS leaders are shaping supply chain thinking

Norfolk Southern CCO Ed Elkins and COO John Orr took the stage at Reuters Events Supply Chain USA earlier this week. In this video recap, they outline how we’re building a railroad of the future—driven by people, guided by a strategy to safely deliver excellent service and grow, and grounded in customer trust.

What they’re saying:

“Chicago is at the heart of that transformation. As the nation’s largest freight hub, it’s where our investments—from the acquisition of Great Lakes Reload to terminal upgrades—are modernizing infrastructure and fueling regional growth. John and I are in constant dialogue because our commercial and operations teams operate as one. We are identifying risks and opportunities in real time and responding with the agility our customers need in a constantly evolving landscape.” — Ed Elkins

“Being in Chicago for the Reuters Events: Supply Chain USA was the perfect backdrop for talking with logistics colleagues about agility, resilience, and delivering value in real time. Chicago is a proving ground for Norfolk Southern. From our acquisition of Great Lakes Reload to terminal upgrades, we’re building infrastructure that’s smarter, faster, and more responsive to the needs of today’s —and tomorrow’s—supply chains.” — John Orr