Sunrise on the plains transmodal

Customer Resources

To terminate your lease with NS, submit a written request to the following address along with an email copy to your lease manager:

Norfolk Southern Corporation

Attn: Real Estate Department

650 W Peachtree St NW Box 22

Atlanta, GA 30308

Norfolk Southern offers the convenience of paying rental charges online with the use of a credit card or automatic withdrawal from bank accounts.

You can make payments online for non-freight invoices, including leases, easements, grade crossing projects, property damage, scrap, and sales if your invoice has a “remit payment to” address of P.O. Box 71209 Charlotte, NC 28272-1209.

 

Pay your bills via ACH

To view your invoices online and pay via ACH, please register at our customer portals:

Conrail: https://Conrail.highradius.com
Norfolk Southern: https://Norfolk.highradius.com

 

Pay bills with your credit card

*Please note: a 3.1% fee is assessed for all credit card payments.

Provide the following information:

  • Customer number
  • Invoice number
  • Invoice dollar amount
  • Contact name
  • Phone
  • E-mail

 

Click here to make a one-time online payment

 

Questions?

 

If you have invoicing questions, direct them to Collections Coordinator at 470-463-6676 or Collections@nscorp.com.

For NS invoices:

Norfolk Southern Railway Company
Mail Code 5629
P.O. Box 71209
Charlotte, NC 28272-1209


For Conrail invoices:

Consolidated Rail Corporation
Mail Code 5630
P.O. Box 71209
Charlotte, NC 28272-1209

Contact the representative whose phone number is listed in the upper right corner of your invoice.

Your account number is listed in the lower right corner of your invoice just above the amount due.

Some agreements allow for periodic increases of rental rates based on published wage and price indices, usually the Consumer Price Index. Others provide for fixed increases noted in your agreement. Your invoice will show the calculation of increases. Any unscheduled increases will follow a letter of explanation.

Go to the Documents Request & Change Billing Address page and fill out a form for change of billing address.

Yes. Visit Pay Bills Online for instructions on how to pay with a credit card.

For copies of documents related to your account, such as agreements or invoices, submit a Document Request form.

 

You can make changes to your billing address by e-mailing nsbilling@nscorp.com with your account number, contact, and address change information.

 

Download Document Request and Billing Address Change form

Norfolk Southern requires tenants and licensees to secure, at their own expense, liability insurance from approved companies. 

 

What insurance do I need?

 

NS typically requires the following types of insurance:

  • Commercial general liability insurance
  • Automobile liability insurance
  • Worker’s compensation insurance
  • Railroad protective liability insurance (during construction and maintenance)

 

How much coverage does NS require?

 

For commercial leases, NS usually requires a commercial general liability insurance policy with a combined single limit of not less than $2 million per occurrence of injury, death, damage, loss, or destruction of property.

NS provides specific insurance requirements in tenant/licensee agreements. Make sure to include NS as an additional insured on all liability policies.

 

Contact for insurance questions

 

Risk Management
Norfolk Southern Corporation
650 West Peachtree Street NW
Atlanta, GA 30308
NSRISK1@nscorp.com
gregory.kildare@nscorp.com
rodney.tatum@nscorp.com

Safety comes first at Norfolk Southern. Our corporate vision is to “Be the safest, most customer-focused, and successful transportation company in the world.” 

 

Schedule railroad safety training

Railroad rights of way can be dangerous, so get safety training before coming onto NS property. To schedule a highway-rail safety presentation at your workplace, club, school, fair, or special event, contact your state’s Operation Lifesaver coordinator.

 

Transport hazardous materials safely.

Environmental responsibility is a core value at NS. The railroad can deny any lease or sales requests based on environmental concerns. NS prohibits the following on NS property:

  • electronics
  • electrical transformer repair or reconditioning
  • asbestos manufacturing
  • blast furnaces
  • steel works
  • rolling and finishing mills
  • smelting and/or refining
  • wood treatment or tie plants
  • salvage operations
  • junk yards
  • scrap dealers
  • drum or barrel reconditioners
  • battery recycling
  • tire storage or recycling
  • waste disposal operations of any kind, including landfills
  • surface impoundments and waste piles
  • incinerators
  • sewage systems
  • electroplating operations
  • fuel blending
  • waste or used oil recycling or reclamation
  • explosives disposal
  • manufacturing or detonation
  • bulk oil storage.
  • any facility requiring a TSD hazardous waste permit and any hazardous waste transload facility

 

In case of emergency

Contact NS Police Communications at 800-453-2530.