Eco locomotive in yard pulling freight


Our team of professional railroaders works hard to move your freight safely and reliably.
We’re with you every step of the way. 

What we do

Loading information

Our goal is to deliver your product on time and damage-free. For safety and consistency, we recommend the use of industry shipping guidelines approved by the Association of American Railroads. These AAR specifications and diagrams (see AAR resource link below) can help you properly load, block, and brace your goods to withstand normal forces during transit on a train.

Moving goods at seven mile yard

Customer Visits & Consultation

Whether you are new to rail or a regular Norfolk Southern customer, we’re ready to assist. One of our Loading & Securement Solutions managers can help answer your questions and provide guidance on how to properly load your freight.

For assistance, please email and specify if you are interested in Open Top, Closed Car, or Intermodal Loading. 

Requesting Securement Plans

Our commitment to best-in-class service includes collaborating with you to ensure the best outcomes for your business. Reach out to our L&S Solutions team will help you develop a plan to safely and properly load your product. This includes visiting your loading facility and providing onsite instruction and guidance to reduce the risk of freight damage during transit.

Derailments, Damage or Other Claims


If a railcar transporting your freight derails, an L&S Solutions supervisor will assess the derailment, identify the freight impacted, and provide a loss estimate. As the cleanup and mitigation process occurs, we will notify shipper. During cleanup, we will work closely with you to assist in mitigation and salvage. Login to AccessNS for details

Report Damage

Even with the highest standards of care, freight damage can occur during transit. If you have damage to report, we make it easy and efficient through AccessNS, a secure one-stop shop web portal where you can report, view, and track the status of your claim. If you’re not yet an AccessNS user, click here to register.


Filing claims for damaged freight is easy and efficient using AccessNS. This one-stop-shop digital customer portal enables you to view and track the status of your claim. We pledge to offer prompt and fair handling of your claims.