Improved service drives customer optimism in Q3

TOP|SPG progress, conductor hiring efforts lead strong performance across network

Following the rollout of TOP|SPG in June, the NS team has been laser-focused on executing and refining our new operating plan, qualifying conductors as quickly as possible, and strengthening our Operations team, senior leaders said on today’s Q3 earnings call. Our commitment to productivity and efficiency on our railroad has continued to improve NS’ operational performance and quality of service, driving a more than 20% increase in network velocity.

“Broad and continuing service improvement will drive growth opportunities,” President and CEO Alan Shaw told analysts and shareholders on the call. “Today, the NS team is providing better service, creating network capacity for growth, and demonstrating the customer-centric, operations-driven approach that is the foundation of our success.”

The NS team’s hard work has earned positive feedback from our customers in recent weeks, Shaw noted, pointing out that many have already discussed adding business in the near future.

Finishing strong in 2022

The future is bright for NS, Shaw told callers. “I continue to be encouraged by my engagements with all of our team members and their commitment to serving our customers,” he said.