FORGING A BETTER TOMORROW 2026

FORGING A BETTER TOMORROW

Our 2026 Forging a Better Tomorrow report highlights our progress across operations, safety, sustainability, and governance as we work every day to build a stronger railroad, deliver for our customers, invest in our people, and support the communities we serve.

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Forging a Better Tomorrow Highlights

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Forging a Better Tomorrow Scorecards

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Powering Progress with Purpose

At Norfolk Southern, progress is powered by the railroaders who show up every day focused on what matters most: operating safely, delivering reliable service, and supporting the communities we serve. In 2025, we strengthened our network through disciplined execution, operational consistency, and investment in the future of freight rail. From achieving our best safety performance in more than a decade to delivering an all-time record for fuel efficiency, we continued to build a more resilient railroad positioned for long-term growth.

OUR STRATEGY

Driving Business Excellence and Innovation

We're investing in infrastructure, technology, and AI-powered solutions that enhance performance and create long-term value for our customers. Across our network, we improved service reliability, expanded intermodal capabilities, modernized critical infrastructure, and advanced technologies that support safer, more efficient operations.

INNOVATION & TECHNOLOGY

Building a Better Planet

Sustainability is embedded in our day-to-day decisions, from modernizing locomotives and increasing renewable energy use to advancing circular practices and protecting the land in our care. Our goal is straightforward: move what matters while building a lower-carbon, more resilient future for our customers, our communities, and our planet.

Sustainability

Creating a Brighter Future

People are the power behind Norfolk Southern. Our railroaders bring the skill, accountability, and pride that make safe, reliable service possible. We are building a workplace where employees can grow and thrive while supporting communities through investment, volunteerism, and partnerships.

In Your Community

Advancing a Culture of Safety

Safety is a core value that guides every decision we make. From the ballast to the boardroom, this commitment shapes how we operate, ensuring we deliver safe, reliable service for our customers and communities. In 2025, we built on this foundation by strengthening a culture rooted in accountability, ownership, and continuous improvement.

SAFETY

Fostering Responsible Leadership

Strong governance, leadership, and accountability guide how we operate. Throughout 2025, we enhanced board oversight, refined enterprise risk management processes, advanced compliance initiatives, and continued engagement around the proposed combination with Union Pacific to create America's first transcontinental railroad.

Vision & Values

Helping You Reach Your Sustainability Goals

We help our customers achieve their sustainability goals while building a brighter future for our employees, our communities, and our planet.

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Sustainability